Refund and Cancellation Policy

Digital sales are final

All purchases of digital goods and electronically delivered offerings are final and non-refundable once purchased, except where required by applicable law.

We do not provide returns, exchanges, credits, partial refunds, retroactive refunds, or change-of-mind refunds. This rule also applies when access or delivery is scheduled for a future date.

The specific prepaid, undelivered course protection below is an exception to this rule. Your statutory rights are unchanged.

Digital delivery and access

Digital items may be delivered by download link, email, account access, member portal, or another electronic method described at checkout. You are responsible for providing a valid email address and maintaining access to the email account and user account used for your purchase.

Pre-orders and pre-registration are final-sale digital purchases. Delivery or access occurs on the stated release or access date, or when the offering is otherwise made available.

Recurring and fixed-term digital access

For an automatically renewing subscription, cancellation stops future renewals only. It does not create a prorated or retroactive refund for the current paid billing period, except where required by applicable law.

Access may remain available through the end of the paid billing period, subject to account standing and the applicable service terms. Non-renewing or fixed-term access ends when the stated access period expires unless otherwise described at purchase.

Technical access issues

A technical download or access problem is not itself grounds for a refund. Please contact support so we can reasonably assist with restoring access or providing the purchased digital item through an appropriate electronic method.

For a failed download or a fresh replacement link, email knowledge@indigenousboardgov.com with your purchase email and order or payment reference. Never send card details. The instant purchase-page link expires after one hour; the emailed link is valid for seven days. Link expiry does not expire a PDF you have saved. You may retain the personally purchased PDF for your own reference; link expiry does not expire that saved file. Printing for your own personal reference is permitted, not distribution or team sharing.

Provider cancellation or inability to deliver

If launch is delayed, IBAGS will email pre-registered learners with revised timing and options. If IBAGS permanently cancels or is unable to deliver a prepaid, undelivered course, IBAGS will refund that undelivered purchase. This protection applies to the prepaid, undelivered IBAGS course only; it is not a general refund guarantee for delivered materials or a change of mind.

Billing questions and payment disputes

Please contact support first if you experience a billing or access issue so we can investigate and assist. Nothing in this policy waives or limits any statutory payment-card or consumer rights that cannot lawfully be waived.

Agreement and contact

Completing a purchase constitutes acceptance of this policy. Where checkout presents a separate policy confirmation, that confirmation must be selected before payment can proceed. Questions may be sent to knowledge@indigenousboardgov.com.

Related policies

Please also review our Terms of Use & Service and Privacy Policy.